FAQs

These are some of our most frequently asked questions.

Shipping

What if I wish to change the delivery address after placing the order?

Once you have placed the order, you cannot change the delivery address. However, you can request for cancellation of the order. See cancellation policy.

How do I track my order?

Once the order has shipped out, we will send you a shipping confirmation that includes your tracking number.

Payment

What should I do if the payment fails, but my account is debited with the amount?

In case, the payment is a failure and the account still gets debited, the payment will be credited back within 7 business days.

What are my options to pay for an order?

We currently accept payments through debit/credit cards.

How can I use my discount code?

Once you have added all the items to your cart, you will see an option to input a coupon code. Input the code and click on apply coupon. Only one coupon code can be used per order. Please feel free to contact us in case of any queries. We will be happy to assist you.

My Account

How do I change my login password?

Changing your password is very easy! Log in using your current credentials. Then click on “My Account” icon on the top right side of your homepage and select “Change Password” from the drop down menu.

I forgot my login password. Now what?

To reset your password, click on “Hi Guest” on the home page. Select “Login” from the drop down menu. Now click on “lost your password?” Enter your registered email address and we shall email you a link to reset your password.

How will you notify me of new deals, arrivals and discount?

You can subscribe to our newsletter at the bottom of the page and we will notify you regarding new offers and updates via an email.

My Order

What to do in case of defective products?

Pack the items along with its pieces, intact. Then, drop us an e-mail stating your queryalong with the picture of damaged product within 24 hours of receiving your shipment. In such cases we will exchange the product for a new one if available in stock or give you store credit.

Can I return the product I ordered?

See exchange and return policy.

How can I add an item in the existing order that has already been placed?

Unluckily, there is no such option. You will have to place a new order

What can be done if the size doesn’t fit at all?

You can immediately place the request to exchange the product. In case, we will have the item in smaller/bigger size, we will exchange it. Or else you can buy another product in exchange for it.

In case I am not satisfied with the products purchased after receiving the delivery, what can I do for it?

If you do not find the products satisfactory as described, you can get the products exchanged within a period of 7 days after receiving the shipment. Email or WhatsApp us. We will be happy to assist you.

How can I modify my order? Will you charge extra for it?