EXCHANGE AND RETURN POLICY
if you do not find the products satisfactory as described, you might be eligible for a product return/exchange within a period of 3 working days after receiving the shipment.
All returns are subject to the sole discretion of Makemypresent. Personalized and handmade products are not eligible for return.
Email us at [email protected]. Alternatively, you can WhatsApp us.
Our team must receive and approve your return request. Once your return is approved, you will be asked to ship across the product to us. Once returns are received by us and quality checks are conducted and cleared, you shall receive store credit.
The return item should be in original packaging and in the same condition you received it. All returns must contain a copy of the delivery airway bill number and order number.
All returns will be processed within a week of receipt of product returns.
For all returns, a nominal charge of AED 15 will be levied and adjusted against the store credit.